Altitude Jet Charters Pty Ltd (ABN 89 618 245 631) ("we", "us", "our") is committed to protecting your privacy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we handle your personal information when you use our website, enquire about, or book private jet charter services.

1.    Personal information we collect

We may collect:

•   Name, email, phone, address, date of birth, passport details

•   Booking details (dates, passengers, special requests e.g. dietary or medical needs)

•    Payment information (processed securely by third parties)

•    Company/job details (for corporate clients)

•    Website data (IP address, browser, usage via cookies)

Sensitive information (e.g. health details for assistance) is collected only when necessary and with consent or as permitted by law.

2.     How we collect it

• Directly from you (enquiries, quotes, bookings, forms)

• Automatically (cookies, analytics)

• From third parties (aircraft operators, payment providers, partners)

3.     Why we collect, use and disclose it

Main purposes:

•    Provide quotes, process bookings and coordinate flights

•    Manage payments and customer support

•    Send booking updates and confirmations

•    Comply with aviation, customs, immigration and safety laws

•    Prevent fraud and ensure security

•    Marketing (only with your consent)

4.          Who we disclose it to

We may share your information with:

•     Aircraft operators and aviation service providers

•     Airports, ground handlers, fuel suppliers

•    Payment processors

•    Our professional advisers (lawyers, insurers)

•    Government/regulatory authorities (e.g. CASA, Border Force) when required by law

Some recipients may be overseas. We take reasonable steps to ensure they protect your information consistently with the APPs (e.g. via contracts). By using our services, you consent to necessary overseas disclosure.

5.        Marketing

We may send promotional updates with your consent. Opt out anytime via unsubscribe links or by contacting us.

6.         Cookies & website tracking

We use cookies to improve your experience and analyse usage. Manage preferences in your browser settings.

7.       Security

We use reasonable measures (encryption, access controls, staff training) to protect your information. No online method is 100% secure.

8.          Access & correction

You may request access to or correction of your personal information. Contact our Privacy Officer. We usually respond within 30 days and may charge a reasonable fee.

9.        Complaints

If you have concerns about our handling of your information, contact our Privacy Officer. If unsatisfied, you can complain to the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au ph. I 1300 363 992

10.          Changes to this policy

We may update this policy. Changes will be posted here.

11.      Contact us

Email: privacy@altitudejetcharters.com.au Phone: +61 467 009 700

Website: altitudejetcharters.com.au